Current eMessage > Product > April 2023

Product Spotlight

Check out this sneak peek of 23.1 product enhancements

by Sue Klich, Associate Product Owner

The MACC Team has been hard at work developing significant enhancements for inclusion in the 23.1 release of our products. Read on for a small sample of what’s coming soon and make sure to check out upcoming editions of the MACC eMessage for complete details.

Integration for Text Messaging
MACC has integrated with an SMS messaging platform to provide a text messaging solution to engage customers at every step of their journey. This interface will align with cybersecurity practices to secure and streamline communications. A Text Message option was added to all the messaging triggers in Customer Master which does not require the carrier name. Users can continue to utilize our existing Email to Text setups for notifications but now have another texting option.

ACP Enroll/De-Enroll API Automation to USAC
USAC has developed an API to allow companies to send enrollment and de-enrollment information to USAC for ACP services with NLAD, creating efficiency with ACP records. MACC has automated our existing interface so users can send a single ACP record at the time of entry, eliminating the need to send batch records. Users can choose to automatically connect to USAC via the API or continue with the manual process currently in place. 

Address Attachments
To provide greater convenience to technicians in the field, MACC has expanded Electronic Documents functionality to include the ability to attach documents such as pictures to network addresses in Customer Master and MACC Mobile. Additionally, the Electronic Documents icon was added to the Address table, Address Search in the Service Order/Sales Lead, and Plant Search.