Current eMessage > Product > July 2023

Product Spotlight

Engage and inspire action with personalized

video experiences for your customers

A picture, they say, is worth 1,000 words.

But what’s a video worth?

1.8 million words, according to Dr. James McQuivey, Forester Research Analyst. Dr. McQuivey estimates that one minute of video is the equivalent of 1.8 million written words. And according to Forbes, a video with calls to action is 95% more effective than any other form of communication. What that means is your customers will understand their bills better with a personalized video.

SmartVx is just such a video experience platform that revolutionizes how organizations engage and inform their customers. SmartVx drives desired behavior by delivering personalized videos with embedded calls to action. SmartVx offers industry-specific video templates as well as agile video creation, unleashing the potential of video to make meaningful connections, change consumer behavior, and compel customers to act.

Reach and inform more customers in less time through personalized videos, while improving operational efficiencies and customer experiences. In less time than it takes your team to answer the phone each month, you can make it easy for your customers to:

• Onboard with your organization,
• Understand their bills,
• Make online payments and set up auto-pay,
• Sign up for self-service portal,
• Sign up for paperless billing,
• Sign up for budget billing,
• Register for programs, incentives, and so much more!

Ready to engage your customers with personalized video?

Contact MACC to get started today!

Click here for a QRcode to demonstrate SmartVx