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Product Spotlight

Complete 22.1 Customer Master Highlights

by MACC’s Product Team

Another spring brings another enhancement-filled release of Customer Master with version 22.1. We’re currently upgrading clients, so if you have not seen these new enhancements already, you will soon. As it is construction season for many MACC clients, please note new enhancements such as the outage map and locate 811 features. Both of these enhancements can make construction season easier for your company.

Regulatory
MACC continues to monitor and adapt to the increasing number of regulatory changes over the past year. This includes, but is not limited to, the Affordable Connectivity Program transition, Reassigned Numbers Database changes, HUBB updates, and Census 2010 and 2020 needs. We are committed to making the changes necessary in our database to keep  processes running smoothly. In addition, we are currently aligning our development efforts to help clients meet the reporting requirements of the latest Broadband Data Collection program coming later in 2022.

Outage Maps
MACC will be introducing Map displays for use in visualizing trouble outages. These network specific boundaries can be drawn using polygons or specific latitude and longitude coordinates in Customer Master. Company specified trouble ticket identifiers will be selected for inclusion on the map showing count and/or percent of area out of service. These features will work in conjunction with MACC’s Web Self-Care product providing end-users a quick look at outages in
their area. Companies that do not use MACC’s Web Self-Care can also take advantage of this feature using MACC’s API to access the Customer Master data for display on other self-care platforms.

Locate 811 Features
Automation for incoming Locate 811 tickets is now available for the states of Iowa, Kansas, New Mexico, Oregon, and Texas. Please contact your Client Relations Manager to include your state locate vendor in ticket automation processes.

Bill Inquiry to View Pending Service Order/Sales Lead Changes
The customer service world is constantly evolving. The need for dynamically built information at your fingertips is a topic at the forefront of our industry. With this in mind, Customer Master has been enhanced to view pending services on an account through the Bill Inquiry screen and/or the Estimated Bill. This feature allows support representatives to dynamically view the cost of a service(s) before applying it to the account.

Equipment Transactions
Whether assigning premise equipment to an address or network inventory to an account, inventory management is a huge part of day-to-day operations. MACC has focused on efficiencies on these screens and improved workflow. In 22.1 users are able to perform more transactions during a single instance of the Premise Equipment or Nii screens.